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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information

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Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

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Trust resources

  • Third-party risk management

    Read how third-party risk management teams evaluate e-signature solutions.

    Learn More
  • Are electronic signatures safe?

    Learn how e-signatures are more secure than wet signatures.

    Read the post
  • Security and legal collaboration

    Learn how successful teams work together to protect their organization from harm.

    Read the white paper

DocuSign compliance certifications

DocuSign meets or exceeds stringent US, EU and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

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Alerts and updates

Update: Notice of Updates to the List of Subprocessors

DocuSign has recently updated the Subprocessor List. To see relevant changes and access the updated list, please visit this page.

Should you have any questions, do not hesitate to contact us at

Alert: New Phishing Campaign Observed, Mar 2, 2023

DocuSign has observed a new technical support impersonation themed phishing campaign through improper use of DocuSign. Report improper use of DocuSignaccounts directly through the envelope email notification Report Abuse link or through the DocuSign i-Sight portal directly via this link (

The envelopes are sent from a variety of senders and associated email addresses, many with the public domain. Here are some examples of common email notification subject lines:

  • MS Office 365

  • Windows Defender purchased Order

  • Order Successfully

  • Complete with DocuSign: Bot Content (90).html

  • Fire wall protection order successfully placed

NOTE: If you do not see activity matching the email notification when reviewing your DocuSign account, then the email is an imitation DocuSign attempt. Report imitation DocuSign attempts to 

As a reminder, do not click on any email or attachment links from unknown or untrusted senders. All customers are also reminded that they should continue their own due diligence, identify, and report suspicious activity, including fraud/illegal activity. See the Incident Reporting page ( on our Trust Center for more information. Customers should also continue to utilize their own organization’s security tools to investigate potentially malicious documents, links and notifications.

For more information on how to spot phishing, please see our Combating Phishing and Protecting Your Organization Against DocuSign Brand Impersonation white papers.

Update: Offer/Force Schedule for EU, AU, CA Connect certificates now available, February 2023

The new Connect certificates for AU, CA, and EU are now published. 

Please see the DocuSign Support Portal link here for further details on the new certificates and  “Force” scheduled date.

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